Emergency Telecommunicator Certification Practice Exam

What is a term used to describe someone who lacks direct knowledge but is asked to summon help?

1. Emergency caller

2. Third-party caller

3. Fourth-party caller

4. Referring agency

The correct answer is: Fourth-party caller

The term that appropriately describes someone who lacks direct knowledge but is asked to summon help is a third-party caller. This individual typically does not have firsthand experience of the situation but is relaying information from another person, such as a witness or a victim, who is involved in the incident. Their role is significant in emergency communications, as they often provide critical details that can expedite the response of emergency services. The other terms do not accurately capture this concept. An emergency caller refers to someone who is directly involved in an emergency and is reporting it, while a fourth-party caller is not a recognized term in emergency communication contexts. A referring agency might be involved in the process of directing calls and resources, but this does not specifically focus on the aspect of lacking direct knowledge.