Emergency Telecommunicator Certification Practice Exam

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What technology allows the emergency telecommunicator to retrieve an ANI number from a database?

Automatic location identification
Computer-aided dispatch
Data retrieval integration
Automated network interface

The correct answer is: Automatic location identification

The technology that enables emergency telecommunicators to retrieve an Automatic Number Identification (ANI) number from a database is Automatic Location Identification (ALI). ALI systems are designed to provide not only the number but also the precise location of the caller. When a call is made to emergency services, the ANI is automatically transmitted to dispatch, allowing call handlers to identify the calling party’s phone number. This technology is crucial because it enhances the efficiency and speed of emergency response. Having immediate access to a caller's number and location helps telecommunicators quickly determine where help is needed and can significantly impact the outcome of an emergency situation. Additionally, ALI systems are typically integrated with other emergency response technologies, allowing for more seamless information flow and better decision-making in critical moments. The other options, while related to emergency response technologies, do not specifically refer to the retrieval of the ANI number. This distinction is what makes Automatic Location Identification the correct choice for this question.